Customer Help

The time for despatch is often listed on the product page but on average takes 2-5 working days. Please not paying for Special Next Day delivery does not guarantee we can ship immediately and might need to bring in the item quickly from our stock house which takes approx 2-3 working days.  It’s simply impossible to keep the full 13,000+ items from our wholesaler in stock for immediate despatch all the time however we do our best :).

For printed playing cards please allow 2-3 working days to process from the point of accepting the proof.

If there are extreme backlogs or national holidays we sometimes put notifications at the top of our website to make this clear.

You can create an account or login to your existing account here: https://www.magicworld.co.uk/my-account/

Please log into your account and navigate to https://www.magicworld.co.uk/my-account .  Here you will see a tab called Addresses on the left of the page.  Please click here to amend both your billing or shipping addresses.

Tracking information is often placed inside the Notes section of your order.  Please navigate to your order by visiting: https://www.magicworld.co.uk/my-account/orders/  nd then click View and you will see any order notes enclosed.

Please note tracking is only provided if paid for at checkout otherwise this will be shipped by a non-tracked service.

We do not store ANY of your bank details on our servers.  All credit card and bank data is stored securely on the bank providers highly secure system i.e. Paypal or Elavon merchant services.

If you pay for your order over the phone we will never write down your number and only enter it into the system while on the phone and nobody around to physically hear the numbers provided.

We are currently non vat registered so there is no VAT added to our prices.

Now that the United Kingdom are outside of the EU we have no control of any import taxes or charges that may be incurred from your postal company / country.  We declare the official value of the products without charging tax our side.  

The full responsibility of customs and duty is the liability of the customer.

 If for any reason refunds are due for products purchased that are returned, we cannot be held responsible and will refund you once we have received the goods minus any shipping charges.

We ship to almost every country in the world…  If your country is not at checkout please use our ONLINE CHAT to let us know in the bottom right of our website.

Occasionally however we cannot always get the prices right for shipping to every country and we might sometimes request an additional payment only if the couriers charge considerably more.

In most cases YES.  We always do our best to ship everything all at once and will notify you if anything is unavailable.